Course curriculum

  • 1

    Introduction

    • Quality Program Intro Video - Auditing Essentials

    • Course Title Page

    • Course Content

    • Introduction

    • Who Should Take This Course

    • What to Expect From This Course

    • The Organization Builds the Quality Program

    • What is Quality Assurance?

    • Quality Assurance Department Responsibilities

    • Reporting of Results

    • Built-in Quality

    • Quality Assurance is Proactive

    • What is Quality Control?

    • Process Approach
  • 2

    Policy, Procedure and Documentation

    • Policy, Procedure and Documentation

    • What You Do and How You Do It

    • Inform Staff

    • Release and Control of Documentation
  • 3

    Key Performance Indicators

    • Key Performance Indicators

    • Measured Progress

    • Examples

    • Quiz #1
  • 4

    Competency and Training

    • Competency and Training

    • What is a Competency?

    • Define, Train and Assess

    • Training
  • 5

    Auditing

    • Auditing

    • Conduct Audits to Suit Your Schedule. But Ensure They Are Comprehensive.

    • Develop an Audit Program

    • Establish a Process
  • 6

    Suppliers and Sub-contractors

  • 7

    Equipment, Calibration and Maintenance

    • Equipment Calibration and Maintenance

    • Outsourced or In-house
  • 8

    Non-conforming Materials or Services

    • Non-conforming Materials or Services

    • Control, Contact and Review
  • 9

    Root Cause Analysis, Corrective Action Plans & Follow-up

    • Root Cause Analysis, Correct Action Plans and Follow-up

    • Perform, Document and Review
  • 10

    Quality Test Plans

    • Quality Test Plans

    • Meeting Customer Requirements

    • Quiz #2
  • 11

    Final Notes

    • Final Notes

    • What You've Learned

    • Culture of Quality
  • 12

    Common Terminology

    • Common Terminology

    • Common Terminology p1

    • Common Terminology p2

    • Common Terminology p3

    • Common Terminology p4